Key guidelines to help ensure a smooth, safe and successful event for all exhibitors.
1. Cleaning & Waste
Floors are cleaned before the exhibition opens and throughout the event. Please keep gangways clear overnight. Any items left behind will be removed and disposed of by the cleaning team.
Exhibitors are responsible for removing their own bulk waste. Disposal charges for surplus materials will be passed on to the exhibitor.
2. Cloakrooms
A secure cloakroom service is available at the venue throughout the exhibition open days.
Cost: £2.50 per item.
3. First Aid & Emergencies
In the first instance, contact the Organisers Office on the telephone number below. Alternatively, notify a member of the security team, who can arrange assistance.
Organisers Office
Telephone: +44 (0) 7769 323639
4. Lost Property
During the event, please take any found items to the Organisers Office.
After breakdown, items will be held by the venue for one week. Any unclaimed property remaining after this period will be disposed of.
5. Organisers Office
The Organisers Office is located adjacent to the main exhibition hall. Our team is available throughout the event to help with questions, issues and on-site support.
6. Trolleys
Trolleys are not provided on-site. Please also note that porters and trolleys are not permitted to enter the exhibition hall during show open hours.
7. Complaints & Service Issues
To help us resolve issues promptly, please report any faults or failures in the services you receive at the event to the organisers as soon as possible.
8. Contractor Wristbands
Contractor passes are valid for build-up and breakdown only. They should be issued to anyone working on your stand during these periods.
Contractor wristbands will be issued by venue security and will also be available from the Organisers Office.
9. Exhibitor Badges
All exhibitor staff are required to wear their exhibitor badges for the duration of the show.
Exhibitor passes can be ordered through your Exhibitor Hub. This can be found here.
10. Lifting, Freight-Forwarding & Storage
WES Logistics is the official freight handler for the event and venue. No other lifting or handling contractors may operate machinery, including forklift trucks, in the exhibition hall.
11. Security
The organisers will implement security cover throughout the venue tenancy. However, exhibitors are responsible for taking appropriate precautions to protect their personnel and property. The organisers cannot accept responsibility for injury, loss, damage or consequential losses affecting exhibitors or their belongings.
How to Help Protect Your Stand
- Stay vigilant: Take extra care during build-up and breakdown, when stands and belongings may be more exposed.
- Keep your stand staffed: Ensure your stand is manned well before the show opens and remains staffed until all visitors have left at closing time.
- Secure valuables: Keep personal belongings, mobile phones, handbags, briefcases and laptops secure and out of sight whenever possible.
- Secure items overnight: Lock away valuables or take them with you when leaving the venue.
- Report concerns promptly: Report theft or suspicious activity to the organisers or a member of the security team immediately.
If you use storage unit 118, please be aware that it is accessible to others. Do not leave valuables or items of high value in this storage area.